Refund policy
Last updated: August 2026
30-day returns
If you're not happy with your order, you can return it within 30 days of delivery. No forms, no restocking fee, no drama: email support@larkfold.com with your order number and we'll take it from there.
Refund amounts
Unused items in their original packaging are refunded in full. Items that have been used or opened are refunded minus the cost of return shipping, unless the item is faulty. If we sent you the wrong item, or it arrived damaged or defective, we cover everything: your choice of a free replacement or a full refund, and we'll ask for a quick photo within 7 days of delivery so we can sort it fast.
How to return
- Email support@larkfold.com with your order number and a line about why you're returning it (this helps us improve, but you don't need a reason).
- We'll reply within 24 hours on business days with a US return address and instructions.
- Ship the item back. Please pack it so it survives the trip; a returned item that arrives damaged may only be eligible for a partial refund.
When you'll get your money
Refunds are issued to your original payment method within 5 business days of the return arriving at our warehouse. Depending on your bank or card issuer, it may take a further 5 to 10 business days to show on your statement.
Exchanges
Want a different size or design? Email us and we'll arrange an exchange; the fastest way is usually to place a new order and return the original for a refund.
Cancellations
You can cancel free of charge any time before your order ships. Email support@larkfold.com right away; if it has already shipped, it's handled as a return under the terms above.
Items we can't take back
Gift cards, if we ever sell them. Everything else in the store is returnable under this policy.
Questions
Email support@larkfold.com. We reply within 24 hours on business days.
Larkfold is operated by Spainlink Development Solutions S.L.